Consumer Confidence Reports. Compliance Simplified.
Our service spans initial data gathering, building a professionally-designed report, and delivering this report to your customers. Our end-to-end process is customized to meet your water system’s need.
Completing your annual Consumer Confidence Report is more than just submitting a report. There are five distinct stages- and we are there for you every step of the way.
Analyze
Compile raw lab sample results into data table
Calculate summary values
Build
Input required elements and educational content
Build contaminant data tables
Comply
Review report against newly enacted rules regulations
Edit for clarity, grammar, and compliance
Design
Design and format the report with graphics
Build digital and brochure versions
Engage
Print and bulk ship report copies to client offices
Mail to water customers
Analyze
- Compile raw lab sample results into data table
- Calculate summary values
- Convert results into mandated “CCR units”
Build
- Input required elements and educational content
- Build contaminant data tables
- Combine elements into coherent report
Comply
- Review report against newly enacted rules regulations
- Edit for clarity, grammar, and compliance
- Review data tables for regulatory alignment
Design
- Design and format the report with graphics
- Build digital and brochure versions
- Provide ADA-compliant and translated versions
Engage
- Print and bulk ship report copies to client offices
- Mail to water customers
- Complete Good Faith and Certification requirements
Choose the Level of Support You Need
Guided
Input data and system information into our custom software. We build your report.
Full Service
Send us your prepared water quality data. We build your report.
White Glove
Send us your raw sample results. We complete the data analysis and build your report.
Key Features |
GuidedInput data and system information into our custom software. We build your report. |
Full ServiceSend us your prepared water quality data. We build your report. |
White GloveSend us your raw sample results. We complete the data analysis and build your report. |
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|---|---|---|---|---|
| Analyze | Raw Sample Result AnalysisGemini organizes your raw sample results from internal and lab testing, compiles them into a centralized master dataset, calculates reportable values, and identifies which detections must be reported. | Not Included | Not Included |  Included |
| Data Calculation ReviewGemini ensures data table values are calculated using the correct formulas for each contaminant, with mandated units and appropriate significant figures. | Not Included | Included |
Included |
|
| Build | CCReporter Software AccessGemini provides access to CCReporter, our custom software for drafting CCR text and compiling contaminant data tables with all regulatory requirements (e.g., MCL, typical source, health effects). | Included |
Included |
Included |
| Data and Information EntryGemini inputs required text elements, educational content, system-specific information, graphics, and data into CCReporter. | Not Included | Included |
Included |
|
| Report Compilation and FlowGemini compiles text and data elements into a coherent report that meets requirements for readability and consumer understanding. | Included |
Included |
Included |
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| Dedicated Technical ExpertGemini dedicates an on-call expert in drinking water compliance to your water system for immediate support on your report. | Not Included | Not Included | Included |
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| Comply | Technical Editing and ReviewGemini directly edits your report for clarity and grammar, reviews data tables for proper formatting and units, and highlights any potential compliance flags. | Included |
Included |
Included |
| Compliance GuaranteeGemini guarantees technical accuracy and compliance with all federal and state water code, including recently enacted rules and regulations. | Included |
Included |
Included |
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| Design | Professionally-Designed ReportGemini designs a professional and engaging report, incorporating text, data, images, infographics, and logos. | Included |
Included |
Included |
| Full Design CustomizationGemini builds a fully custom report design based on city/town style guides and any other creative guidance. | Not Included | Included |
Included |
|
| Web-Ready VersionGemini creates a digital PDF version optimized for sharing over web and email. | Included |
Included |
Included |
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| Engage | Report CertificationGemini completes your CCR report certification and submits with the applicable state regulatory agency. | Not Included | Included |
Included |
| Good Faith DeliveryGemini ensures public access via “Good Faith” distribution methods (e.g., web-hosting, social media). | Not Included | Not Included | Included |
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| Printing ServiceGemini prints and bulk ships brochure or booklet reports to your office. | Included |
Included |
Included |
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| Direct Mail ServiceGemini mails brochure or booklet reports directly to your water customers. | Distribution List Mailing or Zip Code Saturation Available | |||
| Postcard ServiceGemini mails notification postcards directly to your water customers. | Standard Postcards or Custom Mailers Available | |||
| ADA ServiceGemini provides an ADA-compliant report for the visually impaired, meeting WCAG 2.1 AA success criteria. | Americans with Disabilities Act and WCAG Level 2.1 AA Compliance Available | |||
| Foreign Language TranslationsGemini provides translated report versions, available in 20+ foreign languages. | 20+ Foreign Language Translation Options Available | |||
Our Commitment to You
Compliance Guaranteed
Our team of drinking water experts maps your water system’s specific circumstances against state and federal requirements to ensures that we deliver you a fully compliant CCR every year.
Eye-Catching Reports
Our team of professional graphic designers builds you a custom, eye-catching report that will engage and educate your water system customers.
Fully-Managed Process
Whether you want your CCR completed and delivered without lifting a finger, or simply need access to our software and design team, we have a package to meet your goals.
We are America’s leading provider of Consumer Confidence Reports and water system compliance services
12 million+
Americans’ CCR was built by Gemini last year
5,000+ CCRs Built
And over 20 million individual copies delivered to consumers.
Trusted by Regulators
Relationships in all 50 state agencies and at the EPA
Water Compliance Experts
In-house team of experts with decades of water compliance experience
In Our Clients’ Words
Water Quality Specialist
I value the technical editing, the simple design, and the incorporation of regulatory language without me needing to do a lot of the guesswork and research.
Water Quality Compliance Coordinator
Gemini is always updating their working knowledge of the requirements needed for the CCR report. The software is very easy and intuitive to work in. We like the artwork. And they have a very fast to questions or concerns.
Water Treatment Plant Supervisor
As a first-time customer, I can say that Gemini was extremely helpful to work with. They walked me through the process and had all the correct information so that I did not have to worry about anything.
Water Administrator
Working with Gemini Group on our water quality report was a great experience. Their team was responsive, easy to work with, and they designed a beautiful report.
Environmental Compliance Manager
I appreciate how the prompts guide me through each aspect of compliance so by the time I reach the end I know I havent forgotten or overlooked anything. I also appreciate that I know I can reach out directly to a member of their staff to answer any super specific questions I may have.
Chief Water Operator
We value the ease of completing the whole process and the professional look of the report for the consumer. Vermont had a specific chart they wanted for PFAS and Gemini incorporated it in a way that looked great.