Additional Features
Each of these features can be optionally added regardless of package.
Language Translations
Gemini will professionally translate the CCR and adjust the report design(s) to ensure a professional look. Gemini recommends publishing the CCR in a foreign language if it is spoken by more than 5% of the population in your service area.
Background: EPA’s CCR rule requires drinking water systems in communities with “a large proportion of consumers with Limited English Proficiency (LEP)” to provide the CCR in an appropriate language, or provide information on where to obtain translated copies or assistance.
ADA Compliance Service
Gemini will transform your digital CCR report to comply with the latest standards required by the Americans with Disabilities Act (ADA). This ensures that your CCR is accessible to all residents, including the visually impaired.
Background: On April 24, 2024, the Department of Justice’s final rule updating its regulations for Title II of the ADA was published. State and local governments must ensure that their web content (such as a CCR report) meets the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA Standard in 2027 or 2028.
Web Hosting
Gemini will host your CCR online at a custom and secure URL. The report will appear in a desktop and mobile-friendly, E-Book format. This service includes an optional droplet-shaped QR codes.
Good Faith Delivery
Gemini will execute an appropriate mix of outreach methods to ensure that your utility meets the Good Faith Delivery requirements as determined by your Primacy Agency. This service may include a) posting online, b) posting in public places, c) delivering multiple copies of the CCR to single billed locations, and d) delivering to Community organizations.
Background: Regarding CCR delivery, the EPA specifies that “each CWS must make a ‘good faith effort’ to reach customers who do not receive water bills using other means”. This rule is further clarified by each primacy agency.
State CCR Certification
Gemini will complete the Primacy Agency CCR certification requirements on behalf of your water system. We compile a final certification package using the data already generated through our other services—such as report preparation, hosting, mailing, and good faith delivery tracking.
Design Selection
Gemini offers two design templates that can be customized to your water system with photos, logos and other custom graphics.
Alternatively, Gemini can build fully custom report designs based on city/town style guides and any other creative guidance.
Rush Delivery Service
Gemini will expedite the completion, approval, and delivery on an accelerated timeline. Whether due to regulatory deadlines, last-minute data updates, or unexpected staffing constraints, we prioritize your report through our production queue to guarantee rapid turnaround while maintaining our highest quality standards across analysis, design, compliance and delivery.
The service will shorten the cycle for all digital elements from 2 weeks to 5 days. Distribution—via print, mail, email, or hosted web link—is coordinated on a compressed schedule, with delivery records provided for your files.
Printing Service
Gemini will professionally print and deliver the requested amount of CCR report copies to your water system’s office. We offer four printed formats: tri-fold brochures, bi-fold brochures, XL tri-fold brochures, and booklets.
Mailing Service
Gemini will mail professionally printed copies of your finalized CCR report directly to your customers. We can mail to a provided list of addresses or saturate a zip code(s).
Postcard Service
Gemini will deliver mailed professionally printed postcards directly to your customers, to ensure you meet the CCR Rule’s “Direct Delivery” requirement.
Gemini has two options: Standard) a 6″ x 4″ black and white postcard utilizing Gemini’s templates but customized for your water system or Custom) a 9″ x 6″ custom full-color postcard meeting your exact branding and visual guidelines.
6″ x 4″ Black and White Postcard
9″ x 6″ Full-Color Postcard
Key Features |
Full ServiceSend us your finalized water quality data table. We build your report. |
White GloveOur hands-off offering. Send us your raw sample results. We complete the data analysis and build your report. |
SignatureThe hands-off experience of White Glove, paired with best-in-class community engagement for your customer base. |
|
|---|---|---|---|---|
| Analyze | Data Compliance AuditGemini ensures data table values are calculated using the correct formulas for each contaminant, with mandated units and appropriate significant figures. |  Included |
Included |
Included |
| Sample Result AnalysisGemini organizes your raw sample results from internal and lab testing, compiles them into a centralized master dataset, calculates reportable values, and identifies which detections must be reported. | Not Included | Included |
Included |
|
| Build | Hands-Off Report CreationGemini inputs required text elements, educational content, system-specific information, graphics, and data into CCReporter. | |
|
|
| Dedicated Technical ExpertGemini dedicates an on-call expert in drinking water compliance to your water system for immediate support on your report. | Not Included | |
|
|
| Comply | Technical Editing and ReviewGemini directly edits your report for clarity and grammar, reviews data tables for proper formatting and units, and highlights any potential compliance flags. | |
|
|
| Compliance GuaranteeGemini guarantees technical accuracy and compliance with all federal and state water code, including recently enacted rules and regulations. | |
|
|
|
| Compliance Consulting HoursGemini provides two hours of consulting from water industry professionals on additional compliance topics, including Risk Resilience and Emergency Response Plans, Lead Service Line Replacement Plans, Public Notifications, and Cross-Connection Control. | Not Included | Included |
Included |
|
| Semiannual Report InsuranceGemini builds your second required CCR at no additional charge, ensuring you remain fully compliant without unexpected cost. | Not Included | Included |
Included |
|
| Design | Professionally Designed Web-Ready ReportGemini's professional designer builds an engaging report optimized for sharing over web and email, incorporating text, data, images, infographics, and logos. | |
|
|
| Full Design CustomizationGemini builds a fully custom report design based on city/town style guides and any other creative guidance. | Not Included | |
|
|
| Interactive CCRGemini builds a fully interactive, HTML-based Consumer Confidence Report that turns your annual water quality data into a clear, engaging online experience for your customers. | Not Included | Not Included | Included |
|
| Engage | State CertificationGemini completes your CCR report certification and submits with the applicable state regulatory agency. | |
|
|
| Good Faith DeliveryGemini ensures public access via 'Good Faith' distribution methods (e.g., web-hosting, social media). | Not Included | |
|
|
| ADA Compliance ServiceGemini provides an ADA-compliant report for the visually impaired, meeting WCAG 2.1 AA success criteria. | Additional Cost | Additional Cost | Included |
|
| Unlimited Print SpaceGemini offers unlimited space on printed reports for additional optional content such as educational articles, infographics, photos, and anything else you want to share with residents. Our standard print options fit required content only. | Additional Cost | Additional Cost | Included |
|
| Printing ServiceGemini prints and bulk ships brochure or booklet reports to your office. | Three Brochure Styles and Booklet Style Prints Available | |||
| Direct Mail ServiceGemini mails brochure or booklet reports directly to your water customers. | Distribution List Mailing or Zip Code Saturation Available | |||
| Postcard ServiceGemini mails notification postcards directly to your water customers. | Standard Postcards or Custom Mailers Available | |||
| Poster ServiceGemini builds a professionally designed, print-ready poster that presents your CCR in a clean, easy-to-read format for public display. | 36″ × 24″ or Custom Formats Available | |||
| Language TranslationsGemini provides translated report versions, available in 20+ foreign languages. | 20+ Foreign Language Translation Options Available | |||
| Web-HostingGemini will host your CCR online at a custom and secure URL. The report will appear in a desktop and mobile-friendly, E-Book format. This service includes an optional droplet-shaped QR code. | Dedicated URL for Hosting CCR in E-Book Format | |||
| Rush Delivery ServiceGemini expedites production of your CCR, completing all digital elements of report build and delivery within one week of engagement. | Complete all digital elements of report in <1 week | |||
Find Out More
Together we can figure out which service bundle matches your water system’s needs.